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Datasquirt creates innovative complementing voice channel contact management software - CONTACT. Adding SMS, email, social media, web chat or fax to your contact centre brings new management challenges. With CONTACT call centre management software, you get the control you need, across multiple channels. You will be able to manage the quality and queuing of SMS, email, social media, web chat and fax communication. CONTACT is easy to integrate with your current voice system. It is cloud based, or can also be . See our case studies for examples of how CONTACT has given managers in other organisations improved process and business control: www.datasquirt.com/ContactSolutions/CaseStudies/Default.aspx or contact us to find out more: http://www.datasquirt.com/ContactUs/